In an effort to make your online shopping experience a pleasant one, we try to remain as flexible as possible when it comes to our return policies.
You may return, for a full refund, any unused item that is in its original condition and packaging, provided that it has not been monogrammed, within 30 days from the purchase date with the following exceptions:
Any Special ordered products pre-arranged with the customer, these can only be returned if defective. Should you need more time, please request additional time when you place your order online.
Procedures for making a return:
PLEASE MAKE A NOTE OF YOUR ORDER NUMBER, AND ALWAYS INCLUDE IT IN ANY CORRESPONDANCE WITH US!
Please call us at (800) 553 5844, or e-mail us at Sales@BeverlyHillsLuggage.com, and include the following information:
Your Name
Your E-mail
Your Phone Number
Order Number
Item you wish to return
Reason for return
Typographical Errors
In the event that a product sold through our website is listed at an incorrect price, and/or with incorrect product information as a result of a typographical error, BeverlyHillsLuggage.com maintains the right to cancel or refuse the order. Upon exercising this right, Beverlyhillsluggage.com will promptly notify the customer of the situation. If your credit card has been charged before the decision to cancel or refuse an order has been made, your credit card will be immediately refunded.